21 Baje Privacy Policy — Our Commitment to Protecting Your Data

📄1. Introduction

21 Baje (https://21baje.app) is an online Sports Betting platform. We place the highest importance on our users' privacy. This Privacy Policy clearly outlines what data we collect, why we collect it, how long we retain it, and how it is kept secure.

By accessing or using this platform, you agree to this Privacy Policy. If you do not agree, please stop using the site and contact us.

This Privacy Policy may be updated from time to time. If significant changes are made, you will be notified via email or an on-platform notice. The date of the latest update is always displayed at the top of the page.

📥2. What Data We Collect

21 Baje collects two types of data — what you provide directly and what is collected automatically:

Information provided directly by you:

• Full name, date of birth, and nationality.
• Email address and mobile number.
• Bank or mobile banking account details (for payment purposes).
• A copy of your National ID or passport for identity verification.
• Messages or complaints sent to customer support.

Automatically collected information:

• IP address and device type.
• Browser type and operating system.
• Time spent viewing each page on the site.
• Betting history and transaction details.
• Login time, date, and location.

🎯3. How Your Information Is Used

Your data is used only for specific, defined purposes. 21 Baje never uses your information for unnecessary reasons or sells it to third parties.

• Account Management: Registration verification, login security, and account settings management.
• Payment Processing: Processing deposits, sending withdrawals, and confirming transactions.
• Customer Support: To resolve your questions or complaints.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To comply with requests from government or regulatory authorities.
• Service Improvement: To improve your site experience and betting environment.
• Promotional Communications: To send you bonus and offer notifications, with your consent.

🗄️4. Data Retention

Your data is retained for as long as your account remains active. After account closure, certain information may be kept for a specified period as required by law:

• Transaction History: For up to 5 years after account closure.
• Copy of Identity Verification: Up to 3 years (as required by law).
• Customer Support Records: Up to 2 years.
• Login & Device Information: Up to 12 months.

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be used to identify you.

🍪5. Cookies Policy

21 Baje uses cookies on its website. Cookies are small text files stored in your browser that help the site remember your preferences.

Types of cookies we use:

• Essential Cookies: Required for login sessions and site security. Disabling these cookies will prevent the site from functioning properly.
• Performance Cookies: To analyze which sections of the site are most visited. All data is anonymized.
• Functional Cookies: To remember your language, location, and preferences.
• Marketing Cookies: To show you relevant promotions based on your interests — only with your consent.

You can disable or clear cookies at any time through your browser settings. However, turning off essential cookies may affect certain features of the site.

🤝6. Sharing Data with Third Parties

21 Baje does not sell your personal information to any third party for commercial purposes. However, data may be shared in the following limited circumstances:

• Payment Service Provider: Necessary information is shared to process payments via bKash, Nagad, Rocket, and similar services.
• Law Enforcement Agencies: When required by court order or other legal obligation at the request of the authorities.
• Technology Partners: Cloud hosting and security service providers used to operate the site, all bound by strict confidentiality agreements.
• KYC Verification Service: Regulated service providers for identity verification.

⚖️7. Your Rights

You have certain important rights over your personal data. 21 Baje respects and upholds all of them:

• Right to Know: You may request to know what personal data we hold about you.
• Right to Rectification: You may request that inaccurate or outdated information be corrected.
• Right to Erasure: You may request deletion of your account and personal data, unless we are legally required to retain it.
• Right to Restrict Processing: You may request that certain data processing be restricted.
• Right to Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may opt out of marketing communications or profiling at any time.

To exercise any of your rights, email us at: support@21baje.app — We will respond within 30 business days.

🛡️8. Security Measures

21 Baje has implemented industry-leading technical and organizational measures to protect your data:

• SSL/TLS Encryption: All data transfers occur over encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Data Masking: Partial masking technology is used when storing payment information.
• Regular Security Audits: Regular penetration testing and vulnerability scanning of our systems.
• Staff Training: All staff are trained in data handling and bound by confidentiality agreements.
• Breach Notification: You will be notified within 72 hours of any data breach.

👶9. Child Protection

21 Baje is intended for users aged 18 and above. We never knowingly collect personal information from anyone under the age of 18.

• Date of birth is verified at the time of registration.
• If there is any doubt, age is verified using a government-issued ID.
• If any data belonging to a minor is discovered, it is deleted immediately and the account is closed.

If you are aware of any minor using 21 Baje, please support@21baje.appto let us know. We'll take prompt action.

📬10. Contact Us

If you have any questions or complaints about our Privacy Policy, or wish to exercise your rights, please contact us:

• Email: support@21baje.app
• Live Chat: Click the chat icon on the right side of the website.
• Response Time: Typically within 24–48 hours.